020 7078 3955
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Terms & Conditions

Welcome to Jeweltailor.com.

These terms and conditions incorporate our privacy and delivery policies and set out the basis of how you can use our website and purchase from us with confidence.
Please read them carefully and if you have any comments or questions please email our customer services team at care@jeweltailor.com.


1.Our Agreement
When you place an order to purchase from Jeweltailor.com we will send you an email confirming receipt of your order and the details of your ordered items.  Your order constitutes an offer which is deemed to be accepted when we issue your dispatch confirmation email. We retain the legal ownership of all products until full payment has been made by you.

2.Making A Purchase
To make a purchase, use the “add to basket” option, visible under each product and you also have the option to increase quantities and to check the estimated postage costs, before checkout.
If you would like to discuss anything prior to placing an order, or would prefer to pay by telephone, please call +44 0207 078 3955.

3.Payment Methods
We accept all major credit and debit cards along with Paypal.
You do not need to have a Paypal account to purchase from Jeweltailor.com.
To pay with a credit or debit card, proceed to checkout, select “Paypal” as the payment method and when presented with the Paypal form, select “ Pay with Debit or Credit  Card” as seen below.

 

4.Website Security
Jeweltailor uses the latest strong encryption technology to ensure that your information is protected to the highest standard.
Any payment information provided is automatically encrypted by the payment gateway and no payment information details are retained on this site.

5. Order Dispatch & Delivery
Jeweltailor deliver worldwide. Our aim is to get your products to you as quickly as possible, therefore most orders are usually dispatched within 48 hours of cleared payment, subject to availability.

We offer a range of delivery options which can be summarised below;

UK Delivery (1-5 working days)*
Orders Over £25 Receive FREE Standard UK Delivery
Standard UK delivery - £1.95
Signed for UK delivery- £3.95+
Next day insured delivery - £9.95+

Europe Delivery (5-7 working days)*
Standard delivery - £3.95
Secured delivery - £14.95 +

Rest Of World Delivery (5-14 days)*
Standard delivery - £5.95
Secured delivery - £18.95 +

*Please note that delivery times are estimates, may vary by carrier and selected items may be subject to alternative rates.

All delivery prices quoted include postage and packaging materials and are subject to change without notice.

Delivery timescales relate to working days and exclude Saturday, Sundays and UK Bank Holidays. UK next day delivery items ordered on a Friday will be dispatched on the next available working day i.e. Monday.

Customers are responsible for any applicable customs or taxes associated with their orders within their respective countries.

Jeweltailor endeavour to use reputable postal carriers and whilst we bear no responsibility for items not delivered by such carriers, we will always provide postage related information to assist with any claims arising.

In light of  above, you are advised to select the appropriate postage method in advance of placing an order and you can also make a specific delivery request by emailing care@jeweltailor.com  

In some cases, particularly where items are required to be sent using tracked or signed services/ costs may vary by region. In such cases customers are required to select the appropriate option prior to checkout. If incorrect postage is selected, a separate invoice may be sent to the customer, for the relevant payment.

Further details regarding our delivery policy can be seen HERE

6.0 Pricing
Jeweltailor reserve the right to change, without notice, any product or service pricing in the event of errors or in the case of supplier price increases.
Despite our best efforts, a small number of items featured may be mispriced, however rest assured that we verify all prices as part of our dispatch process and in the event of any discrepancies, you will be informed at the earliest opportunity and offered the right to cancel or purchase at the correct price.

7.0 Availability
All items are subject to availability. In the event that an item is out of stock you will be informed at the earliest opportunity and offered a full refund, an alternative or an  option to have the item sent at a later date at no additional cost to you.


8.0 Cancelling An Order
If an item has not been dispatched, orders can be cancelled by sending an email to care@jeweltailor.com quoting your order number.  In such cases the order will be cancelled at the earliest opportunity and payment refunded in full.   

If an order has been already been dispatched, customers should follow Jeweltailor's returns process and return the item back to Jeweltailor (bearing the cost of postage) for a refund.

Jeweltailor reserves the right to cancel or amend any order that breach these terms and conditions or that cannot be fulfilled for any reason.

9.0 Returning An Order
Items purchased from Jeweltailor.com (excluding gift vouchers, personalised or custom items and earrings for pierced ears), can be returned within 30 days of receipt, for a full refund.

In order to return an item please follow the steps below;

1) Complete the return request form found HERE and await your RMA number which Jeweltailor aim to provide within 48 hours.
2) Return the item within 30 days and include your RMA number, copy of your order invoice and the item/s in their original condition and packaging.

Items should be returned to;
Jeweltailor
Returns
127 Stanley Road
London.
N11 2Lb

3) Upon receipt, we will process your return as soon as possible and, providing all conditions have been met, issue a refund to the payment method used for the original purchase.

Please note that only items actually received can be processed, therefore a traceable form of postage is recommended and a proof of postage retained.

Jeweltailor are unable to refund postage costs incurred in returning an item, unless an item was sent in error or faulty.

10. Product Information
All product measurements, weights and sizes quoted are approximate and batches of products may vary slightly in weight and content.

All of the products featured, fully comply with the E.U. Nickel Directives. This is in line with the EU law passed in the year 2000, stating that any item intended to come into direct and prolonged contact with the skin must contain less than 0.05% Nickel.

Jeweltailor always aim to represent and describe their products accurately, however due to the nature of naturally formed materials such as shell and gemstones, certain items are likely to be unique, and as a result, may differ from the image displayed.

Please be aware that as the actual colours you see will depend on your personal display equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the products upon delivery.

Customers purchasing children's products should note the recommended minimum age per product and ensure that adult supervision is provided at all times.

11. Free Beads
The Jeweltailor "Free Beads" offer entitles each customer who spends £5 or more (excluding delivery costs) in a single transaction, to 1 (ONE) pack of beads per order.

Where multiple packs are selected, for example in error, the first pack selected will be issued.

In the event that the selected beads are unavailable, an alternative pack will be provided.

Jeweltailor reserve the right to amend or end this offer at any time.

12. Promotional Offer Codes & Coupons
From time to time Jeweltailor, may at their discretion, provide offers and promotions for new and/or existing customers. These may be subject to additional terms that will be provided at the time.

Promotional coupon codes that are offered to new customers are specifically for consumers (as opposed to businesses) registering at Jeweltailor.com for the first time.

If a customer has purchased from Jeweltailor via another sales channel, they are still classified as a new customer if registering on this website for the first time.

Once a new customer coupon code has been used, any subsequent accounts created by the same customer will not be eligible for the new customer discounts and any duplicate accounts identified will be automatically merged or deleted.

Unless stated otherwise, new customer coupon codes can only be used once.

If a coupon code is eligible for multiple use, it may be subject to usage limits as specified by the terms of the offer.

Coupon codes must be used within the specified dates and any other provisions, specified complied with.

Promotion codes and offers, may be amended or withdrawn at any time and are not transferable or redeemable for cash.


13. Using A Coupon Code
In order to use a coupon code, the code must be entered prior to checkout.

Once the customer is ready to check out, they should select the "Shopping Cart"  icon and “View Cart” in order to view the coupon entry box.

The coupon code should be entered into this field and if valid, the relevant discount will be automatically applied and the transaction can be completed.

14. Competitions & Prizes
Jeweltailor may, at its’ discretion offer a range of prizes and/or competitions on various media platforms, subject to the terms below:

Competitions and prize draws are not open to Jeweltailor employees, their immediate families or anyone else connected with the creation and administration of the promotion.

One entry per person, unless otherwise stated.

In order to participate in any specific offer, the requirements, as specified in the promotion, must be met.

By entering the promotion, the winner(s) consent to any publicity generated as a result of the promotion, on both on and off line media.

Jeweltailor operate a fair winner selection policy ensuring that all participants, who meet the entry criteria, are given an equal chance of winning.

In the event that a prize does not reach the intended recipient, Jeweltailor reserve the right to provide an alternative item or vouchers as a replacement.

Giveaway offers may be withdrawn without notice, are only available until the date stated and are not transferable or redeemable for cash.

15. Customer Loyalty Programmes
Jeweltailor may, at its’ discretion offer rewards and incentives to specific customer groups subject to additional terms and conditions specified in the offer.

In order to qualify, customers must meet all of the specified criteria.

For spend based offers, any items purchased and subsequently returned may be deducted from any qualifying spend, specified.

Jeweltailor cannot guarantee that loyalty scheme members will always receive favourable products/services/prices when compared with non members.

Loyalty scheme discounts may not be applied to certain product categories or already discounted products.

Jeweltailor reserves the right to refuse or change participation in any scheme and remove loyalty scheme offers without prior notice.

Offers are not redeemable for cash, cannot be applied retrospectively or transferred without the explicit, written permission from Jeweltailor.

16.0 Research & Development Activities

Jeweltailor may, at it's discretion, undertake research and development activities which may involve customers, suppliers and/or various interested third parties.

Registration or acceptance to participate in such schemes is entirely voluntary and does not represent a legal contract between any of the parties involved.

Registration or participation in such schemes does not guarantee receipt of products or any associated information as individuals may be selected at random and the frequency, type or nature of the activities involved may vary.

Participants of the scheme, may withdraw at any time by sending an email to icreate@jeweltailor.com with their full name and address and  detailing their desire to no longer participate. In such events, 10 working days should be allowed for the request to be actioned.

If an individual unsubscribes from the main Jeweltailor.com newsletter, this will also end their membership of any associated groups.

Where a condition of participation requires feedback to be provided, for example verbally, in writing or via the provision of images, feedback should be provided no later than 21 days after the request. If products are provided and feedback not received it may affect continued membership of the group.

Membership may be revoked and the scheme altered, suspended or ended at any time without notice.

As part of the scheme, feedback should be directed to Jeweltailor.com authorised employees only. Under no circumstances should information be shared with other parties without the prior, written approval of jeweltailor.com.

Any items provided under the scheme are done so strictly for research purposes and recipients undertake to observe and follow all guidelines, safety recommendations and instructions.

Any items provided are not redeemable for cash and cannot be resold or exchanged under any circumstances.

Jeweltailor does not guarantee the delivery of any items as part of this scheme and no liability shall exist in the event of non delivery.

17. Gift Vouchers
Gift vouchers are an ideal gift for a creative person as it allows them to select their own products from Jeweltailor.com.

To purchase a gift voucher, customers can click the link HERE complete the form, include the recipient’s details and make payment.

The gift voucher recipient will receive an email with the voucher details which can be redeemed at Jeweltailor.com by entering the code during checkout.

Gift vouchers are valid for 12 months from the date of purchase and cannot be refunded or exchanged for cash.

18. Downloadable Material
Selected downloads may be available post purchase, so once a transaction has been completed, customers should return to their  Jeweltailor.com  account and click the link entitled "Downloads"  to access the information.

Unless stated otherwise, downloads are only allowed once per transaction.
 
Any information received via download is  subject to copyright and cannot be copied, in its entirety or partially, resold, distributed or passed onto a third party without the explicit, written permission of Jeweltailor.com.


19. Privacy Policy

Jeweltailor values its customers and respects their privacy.

Any information we collect about you is held with the utmost care and security.
The information that we collect about you will only be used lawfully in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (hereafter GDPR) effective 25th May 2018.

This policy sets out how we deal with your personal information.

Information We May Collect About You
We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site, www.jeweltailor.com. This includes information provided at the time of registering to use our site, purchasing our products, providing reviews or requesting further services or information from us through the "contact us" section of the site.
  • We may also ask you for information if you report a problem with our site.
  • If you contact us for any reason, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfillment of your orders.
  • We may collect standard log information about your computer, including (where available) your IP address, operating system and browser type for system administration and anonymous aggregate statistical purposes.
  • We may collect the pages you visit on our site, however, this data is held in an aggregated and anonymised form.

How We Use Your Information

  • To carry out our obligations arising from sales contracts.
  • To provide you with information, products or services that you request from us.
  • To notify you about changes to our services or our terms and conditions.
  • Where you have provided consent, to keep you updated as to our latest products, services and any special promotions

Where We Store Your Information

  • The information that we collect about you is retained exclusively within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR, has been confirmed.

Security

  • Jeweltailor takes precautions, including administrative, technical, and physical measures, to safeguard your data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
  • We uses industry-standard efforts to safeguard the confidentiality of data, including encryption, firewalls and SSL (Secure Sockets Layer) and we have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your data.
  • Where you have registered and chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential and we ask you not to reveal your password with anyone.

Sharing Your Information

We do not provide your personal details to other companies or individuals for their marketing purposes and will never rent, or share your data without your consent.

  • From time to time we may retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website.
  • Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services and the analysis of data.
  • These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.
  • Where a customer elects to provide verbal or written feedback to Jeweltailor regarding its' service and/or products, Jeweltailor, may choose to publicise such comments and, unless advised otherwise, attribute them to the customer. If a customer, wishes to remain anonymous they can request that their personal details be excluded, by sending an email to care@jeweltailor.com after leaving the review.
  • If you register to receive our newsletter and product updates, your data will be retained and processed by Mailchimp and you can read their GDPR compliant privacy policy HERE.
  • You will have the option to unsubscribe in every communication they issue on our behalf or for account customers, newsletter preferences can be changed at any time by logging into your account.
  • Any payment information provided to us is automatically encrypted by the payment gateway, Paypal, and no payment details are retained on this site. You can read the GDPR compliant privacy policy for Paypal HERE.

Links To Other Sites

  • Our site may, from time to time, contain links to and from other websites.
  • If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
  • Please check these policies before you submit any personal data to these websites.

Data Retention

  • Unless otherwise required by law, when you register for a Jeweltailor.com account or purchase using the guest check out function, we will store your data for a period of 3 years after our last contact with you, at which point it will be deleted.
  • Where you have provided consent to receive our newsletter, your data will be retained until you unsubscribe. 

Google Analytics
This website sets “first party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site visitors’ but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than Jeweltailor.com  Further detailed information on Google Analytics cookies can be found HERE.

Accessing Your Information
We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information.  To have your information removed or rectified, please send a written request to:

The Secretary
Jeweltailor
127 Stanley Road
London.
N11 2LB

If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.

20. Our Use Of Cookies
This site uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

21. Data Protection
Jeweltailor comply with all aspects of the Data Protection Act of 1984 and the new act of 1998. We will never sell, rent or share your personal information with third parties, unless required to do so by law or to facilitate your purchase via this website.

You may see any personal data that we hold about you by sending a written request to:
The Secretary
Jeweltailor
127 Stanley Road
London.
N11 2Lb

22. Intellectual Property
The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of Jeweltailor, our affiliates, our licensors and/or our suppliers in the UK and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

23. Copyright
All rights in the content of these web pages are owned or controlled for these purposes by Jeweltailor.com and Jeweltailor Ltd.
 You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Jeweltailor.com ,or any associated web sites where Jeweltailor products may feature, for any reason whatsoever without the prior, written permission from Jeweltailor.

24. Force Majeure
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

25. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

26. Governing Law & Jurisdiction
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Your acceptance of these terms constitutes acceptance to the non exclusive jurisdiction of the English Courts.

 

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